A loader clears snow from the airfield during a snowstorm on Wednesday morning.
Most people associate this type of machinery with construction work. But at Lambert-St. Louis International Airport these specialty backhoes, called loaders, are used for snow removal. When winter weather hits, airports get to work fighting back snow and ice to keep the airfield safe and operational. It takes hundreds of specially trained people with highly specialized snow removal equipment to clear an airfield. Unlike street plows that pile snow on the sides of roadways, standing snow is a hazard on the airfield and must be relocated. The airport clears all major movement areas, such as runways and taxiways. It utilizes the help of contractors such as Midwest Landscape for the ramp areas, located closest to the building and airline gates. The loaders lift the snow from the ramps into dump trucks, who relocate it to safe place to melt away.
The Mike Halloran Duo entertains travelers in Concourse C, concluding the opening week of Lambert’s spring music series.
The Lambert Art and Culture Program at Lambert-St. Louis International Airport launched a spring music series this week that features live local musicans in the concourses. Performances will be held Thursdays and Fridays each week from 2:00 p.m. – 5:00 p.m. through May 20. The live bands will vary from solo artists, to duos and trios performing a wide range of musical genres that include Jazz, Blues, RnB, Top 40, Rock, Latin/World, Country and Singer/Songwriter. The entertainment will regularly alternate between Terminal 1 (concourses A and C) and Terminal 2. For a complete performance schedule, please click here.
Entertainment Scheduled at the Airport Thursdays and Fridays through May
The Lambert Art and Culture Program at Lambert-St. Louis International Airport is launching a spring music series beginning February 18 and ending May 20, 2016. Live musicians will be entertaining travelers in the concourses on Thursdays and Fridays each week from 2:00 p.m. – 5:00 p.m.
“The Lambert Art and Culture Program has done so much to beautify our airport with incredible physical artworks,” said Airport Director Rhonda Hamm-Niebruegge. “Adding performance art, especially with some of the best local musicians, is a fantastic avenue to welcome our travelers in a uniquely St. Louis way.”
The live bands will vary from solo artists, to duos and trios performing a wide range of musical genres that include Jazz, Blues, RnB, Top 40, Rock, Latin/World, Country and Singer/Songwriter. The entertainment will regularly alternate between Terminal 1 (concourses A and C) and Terminal 2. The music program is being managed by Contemporary Productions.
In May of 2015, the airport celebrated #LambertThanks customer appreciation week, which was the first time live bands were introduced into the gate areas. “The response was so overwhelmingly positive,” said Hamm-Niebruegge, “that even after one week we knew it was a concept worth pursuing.”
The entertainment schedule is as follows:
Performances will be on Thursdays and Fridays each week from 2pm – 5pm in the concourses.
My Friend Mike Duo
Tommy Halloran Duo
Jackson Howard Duo
Arvell and Co. Duo
Variety, RnB, top 40
Odds Lane Duo
Good To Drive Duo (of Whiskey Morning)
Miss Jubilee and the Humdingers (4 piece)
Bottom's Up Blues Gang (trio)
Johnny Henry Duo
Rock, Country, Variety
John Farrar Duo
*Schedule is subject to change
The mission of the Lambert Art and Culture Program is to create a visually outstanding impression of Lambert-St. Louis International Airport, generate community pride, and ensure that art at Lambert continues to complement and build upon its rich visual legacy. Through both visual and performing arts, the program aims to highlight the unique art and culture in the St. Louis region, as well as works from national and international scenes.
The 2015 Catch Us Giving nominees pose for an overhead photo at the Catch Us Giving Annual Awards.
How many people would you guess work at Lambert St.-Louis International Airport? If you guessed over 7,000, you would be correct. All of those workers represent dozens of different companies, contractors, and departments here at the airport. Lambert celebrated those employees who were “caught” in 2015 giving great customer service through the airport-wide Catch Us Giving customer service recognition program. The public submits their positive comments, and the person they nominate becomes eligible for incentives and awards. 2015 was a record year, with nearly 1,200 nominations received, that’s a 178 percent increase over 2014. The Catch Us Giving Annual Awards included a live band, photo booth, candy bar, lunch buffet, and prize giveaways.
Lambert-St. Louis International Airport awarded its Ambassador of the Year at the Catch Us Giving customer service annual awards reception Tuesday. The celebration honored hundreds of employees who were “caught” by the public in 2015 for giving great customer service.
The highlight of the event was when a crowded room rose to their feet as Airport Director Rhonda Hamm-Niebruegge announced Henry Ford from ABM/Super Park as the Ambassador of the Year. ABM Industries manages Airport parking and shuttle services. Ford is honored for going out of his way to personally return an envelope containing several thousand dollars cash to Larry Hart, a traveler who unknowingly left it on Ford’s shuttle bus. Mr. Hart, President of LJ Hart & Company, made a surprise appearance to help present the special award.
“I didn’t even know it was missing yet,” Hart said. “I was getting a very good shoe shine for my trip to France, and Henry comes in just running and hands me the envelope. The look on his face, so relieved to find me, tells you what a good person he is.”
The Catch Us Giving program has a key foundation of public involvement to “catch” Airport employees giving great customer service. Nearly 1,200 nominations were submitted in 2015, a growth of 178 percent over 2014. Employees from 40 different companies and employee groups were represented, up 30 percent from 2014. The Catch Us Giving Committee reviews all of the nominations each month and chooses two monthly winners. At the end of the year, they select the person who delivered the most outstanding act of customer service as the program ambassador.
“This type of airport-wide acknowledgement of employees going above and beyond for our passengers is one we look forward to every year,” said Hamm-Niebruegge. “Catch Us Giving is a great way for us to celebrate these exceptional people, while also providing us an opportunity to hear what means most to our guests.”
The reception also included special recognition for the monthly winners, a live band, photo booth, candy bar, lunch buffet, and prize giveaways. The event was sponsored by the Regional Business Council, Funjet Vacations, Air Choice One, and US Bank.
St. Louis Rams merchandise is marked down at retail stores in Lambert-St. Louis International Airport.
After 20 years in the gateway city, the St. Louis Rams made a recent announcement that the franchise is relocating to Los Angeles, CA. With a sign that reads “Thanks for the Memories,” Hudson Group, an airport tenant that owns and operates Lambert’s retail stores, has lowered prices by up to 75% on St. Louis Rams merchandise in response to the news. Frequent fliers had gotten familiar with seeing St. Louis Rams clothing and gifts alongside St. Louis Blues and St. Louis Cardinals gear. Fortunately for St. Louis sports fans, there will still be plenty of Blues and Cardinals logos in Lambert. However, just like the team, St. Louis Rams merchandise will only be here for a limited time.
Expedited security clearance through U.S. airports for St. Louis travelers just got easier with the announcement by U.S. Customs and Border Protection (CBP) that a new Global Entry Enrollment Center has opened at Lambert-St. Louis International Airport. This Enrollment Center is for processing applicants for CBP’s trusted traveler programs, such as Global Entry, NEXUS and SENTRI. The trusted traveler programs allow expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. It is the first Global Entry Enrollment Center in Missouri.
“We are pleased to open a Global Entry Enrollment Center in St. Louis for those hoping to join the ranks of trusted traveler,” said Area Port Director Joseph Lanzante. “The new enrollment center provides a convenient, local center for people to complete their application process.”
The St. Louis enrollment center is now open Monday, Wednesday, and Friday from 8 a.m. to 11 a.m. in Terminal 2, via the International Arrivals entrance (Door 16). Interested travelers must first apply online through the CBP’s Global Online Enrollment System. Once the application is filed, the program will offer available appointment times for applicants to visit Lambert’s enrollment center for an in-person interview. Applicants should park in the Terminal 2 Garage. They can also park in the Terminal 1 Garage and take a free shuttle to Terminal 2.
“A Global Entry enrollment center in St. Louis is one of the biggest demands we’ve had from our business and global travelers over the last couple of years,” said Lambert Director Rhonda Hamm-Niebruegge. “Now, St. Louis applicants no longer have to travel to other cities to finish the enrollment process.”
Upon arrival in the United States from abroad, Global Entry members are able to bypass the traditional CBP inspection lines and use an automated kiosk. Travelers scan their passport and fingerprints, answer customs declaration questions using the kiosk’s touch screen and proceed with a receipt to the exit—the whole process takes only about one minute.
Global Entry has expanded to 52 locations, including 11 international preclearance locations. These locations serve 99 percent of incoming travelers to the United States. U.S. citizens enrolled in Global Entry automatically become eligible for benefits of TSA Pre✓™ for domestic travel. Travelers interested in enrolling in one of CBP’s trusted traveler programs can learn more about the programs at CBP.gov.
Steve Valdez with the Airport Sign Shop moves a large piece of foamcore to a specialized roller to adhere the graphics.
If you’ve ever been to an airport, you have likely noticed that there are A LOT of signs. From roadways to runways and the entire building complex in between, signs of all shapes, sizes and materials are everywhere. Lambert-St. Louis International Airport has its own sign shop that manufactures the vast array of airport signage needs. The Airport Sign Shop is a vital component to keeping people, planes and airport operations running smoothly and safely. The shop recently completed a major renovation project in Terminal 2, upgrading the public wayfinding signs from gray to a bright Lambert blue. The signs being made in this photo will be placed by concourse telephones for Cape Air and Air Choice One shuttle passengers.
Lambert-St. Louis International Airport wrapped up 2015 with its best year in passenger traffic since 2009. Lambert (STL) served 12,752,331 total passengers in 2015, a 2.9 percent increase vs 2014 (12,395,860 passengers). Enplanements (boarding passengers) for the year were up 2.7% with 6,376,297 passengers vs 6,206,499 in 2014. Arriving passenger traffic was up 3 percent with 6,376,034 passengers vs 6,189,361 in 2014.
“We saw passenger growth in 10 months over the year, and ended with a strong holiday season that saw passenger activity increase more than six percent in the final quarter,” said Lambert Director Rhonda Hamm-Niebruegge. “Lambert’s airlines reported strong ticket sales throughout the year and we added four new non-stop destinations this year that certainly helped fuel this growth.”
Lambert’s new non-stop destinations in 2015 included Southwest Airlines’ service to Austin, TX (AUS) and Orange County, CA (SNA), Alaska’s service to Portland, OR (PDX) and Air Choice One’s new service to Jackson, TN (MKL).
Momentum from 2015 is carrying over to 2016. The addition of several more new non-stop destinations from St. Louis will push Lambert to more than 70 non-stop destinations by the peak summer travel season. Earlier this month Southwest began twice-daily service to Little Rock, AR (LIT). In March, Southwest will begin flying a daily non-stop to Pittsburgh, PA (PIT) and will then add twice daily service to Wichita, KS (ICT) and Des Moines, IA (DSM) in April. Frontier Airlines will begin 3x per week service to Atlanta, GA (ATL) in April. In June, Southwest will begin new service to Oakland, CA (OAK) - a new St. Louis destination- while also adding Cleveland, OH (CLE) and Portland, OR (PDX) to its network.
Southwest finished 2015 with a leading enplanement market share of 51.7 percent. American Airlines is 2nd in market share with 20 percent. Delta Air Lines is 3rd in market share with nearly 14 percent of enplanements at Lambert for the year.
A passenger helplessly looks at a flight information display after flights are cancelled nationwide due to a large snowstorm in the east.
The east coast is bracing for a record-setting snowfall forecasted to hit this weekend. CNN News reported on Friday that nearly 30 million residents are under blizzard watches or warnings, and at least 4,500 flights have been canceled ahead of the expected storm, which is stranding thousands of passengers. Lambert-St. Louis International Airport alone had 24 arrivals and 34 departures cancelled on Friday. Airports in larger cities saw even more of their flights impacted. The weather conditions are predicted to be so severe, several major airlines began halting service completely to the affected states as early as Friday afternoon. Passengers are urged to check with their airlines for the latest information on flight delays and cancellations.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.