A Hudson employee helps stock one of the new stores in the E Concourse at Lambert-St. Louis International Airport.
Stores closed. Stores Opened. And in the hours between, there was a stocking frenzy. Friday marked the first day for Lambert’s newest lineup of retail stores. The previous operator of the Airport’s stores closed on Thursday to make way for Lambert’s new operator, a joint venture by premium retailer Hudson Group. Hudson and dozens of its employees and managers worked overnight to bring in their own merchandise so they would be ready for the first sales as soon as the concourses opened. Hudson’s new lineup of stores includes its flagship news and gift store, Hudson. In addition, Lambert will also welcome Eddie Bauer, CNN Newsstand, Spectacles, Bliss, Ebony News and more.
Starting this week, Lambert will begin major infrastructure improvements between exits 14, 15 and 16 in the ramp area that connects Bag Claim and the Yellow Level of the Terminal 1 Garage. Work includes new ceilings, HVAC, lighting and the addition of new wall finishes. Airline baggage service offices in this area are being relocated to temporary facilities directly adjacent to baggage carousels during the construction, which will be completed this fall. At least two of three doorways will be open at all times during the construction.
The second project will overhaul two lower level entrances that connect Bag Claim with Arrivals Drive, the roadway for passenger pickup and most ground transportation shuttles. These covered walkway entrances were damaged during the April 22, 2011 tornado. Lambert will be building new sleek, all-glass enclosed walkways that will better enhance Lambert’s historic terminal architecture. The project is being funded with support from the Eastman Chemical Company, as well as insurance proceeds. The glass panels will allow natural lighting to brighten the pathway for the public to and from the lower level Bag Claim. Eastman’s Saflex® and Vanceva® interlayers bring safety, security and UV protection to the laminated glass. LLumar® decorative window films provide a distinct design pattern to the enclosed walkways. Entry/Exit 17 will be closed beginning the first week of February for construction. This phase of the project should be completed in April. Construction on Entry/Exit 12 will proceed after the first phase of the project is completed. Alternate doorways will be used for passengers and visitors to enter and exit the terminal during this construction.
These projects will complement the major interior renovation nearing completion in the Airport’s Terminal 1 Bag Claim and the lower level. The Airport Experience renovations include new ceilings, new lighting, new interior wall and flooring surfaces, new signage, new directories and new restrooms. The Airport Experience renovation on the Ticketing Lobby, including new ticket counters and new terrazzo flooring, will be completed by this summer.
The retail shopping scene at Lambert-St. Louis International Airport will get a dramatic makeover beginning this week. HG-St. Louis JV, a joint venture of premier travel retailer Hudson Group, will formally begin its 10-year contract with Lambert on February 1 for the Airport’s news, gift and specialty retail concessions. Hudson will reopen a majority of the existing retail locations currently operated by The Paradies Shops. Over the next five months, Hudson will build out 13 locations featuring top national brands and exclusive local concepts as well.
During the 5-month build-out, Hudson will operate some temporary store units which will feature core news and gift merchandise offered through its flagship Hudson store. Hudson will offer its full mix of merchandise once it opens all of its new stores by late June 2013. Here is the current store lineup for Lambert:
Terminal 1: Hudson
A Concourse: Hudson, Maxiga & Spectacles
C Concourse: Hudson, Bliss, Ebony News, Spectacles, Natalie’s Candy Jar and Eddie Bauer
E Concourse: Kids Works, Spectacles, Hudson, St. Louis Sports, Natalie’s Candy Jar and Discover St. Louis.
HG-St. Louis JV is a joint venture comprised of Hudson Group (HG) Retail, LLC; Final Phase Marketing, Inc., based in St. Louis; OHM Concession Group, LLC of St. Ann, Missouri; and Newburns Management Group, LLC. Final Phase Marketing, OHM Concession Group and Newburns Management Group are certified ACDBE companies. The agreement, which also carries a three-year option, guarantees Lambert a minimum of $13 million in the first three years of the contract and $41 million over the full term of the contract. The company will employ more than 100 people. More than 90 employees are current retail employees of The Paradies Shops.
Actors and actresses hired for a regional McDonald’s commercial surprised passengers with coffee and breakfast.
Lights! Camera! Action! Lambert-St. Louis International Airport hits the big time! Young actors and actresses hired to participate in a McDonald’s commercial shoot surprised passengers in the American Airlines baggage claim with coffee and breakfast. The surprise #Good Morning STL commerical shoot came complete with confetti, music and a McDonald’s team yelling "Good Morning! You’re a winner!" to unassuming passengers. For the most part, the passengers deemed winners and those observing seemed to be ‘loving it.’ All of the passengers in the vicinity were winners as McDonald’s representatives walked around the Terminal 1 baggage claim area offering coffee, a breakfast sandwich and free coupons. The commercial is slated to advertise on stations throughout the region.
St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis outlines customer service excellence.
Customer service is taking center stage at Lambert Airport in 2013. St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis shared tips on providing great customer service to passengers and visitors. The Brand Experience expert was the guest speaker for the monthly Catch Us Giving great customer service seminar. Gustavis says passengers and visitors will recognize a ‘fake’ smile, so she suggests sharing a genuine smile and having a positive attitude. Lambert Authority, partners, airlines and tenants were among those who showed up to add some new customer service tips to their repertoire.
Business partners Phil Parks and James Biggs, both of Rocky Mountain, NC enjoy the rocking chairs in the gate areas.
Phil Parks and James Biggs both of Rocky Mountain, North Carolina visit the St. Louis area a couple of times a year on business. Parks and Biggs enjoy the moment reading and talking on the phone in the rocking chairs as they await their flight back to North Carolina. When asked how they were enjoying the rocking chairs, Biggs enthasiastically responded, "Oh yes, I enjoy them. It reminds me of being back at home on my front porch." The rocking chairs are a big hit with passengers. They can be found placed sporadically in the gate areas in Terminal 1 and Terminal 2.
Soldiers from Fort Leonard Wood’s Basic Training line-up to head back to the base following a two-week holiday block leave.
Fort Leonard Wood’s Green Day Exodus of soldiers is a big day at Lambert Airport during the holiday season. The return of soldiers is another big day. Each year soldiers have two weeks to take a break and enjoy the holiday season with family and friends. Four thousand Army Basic Training AIT students returned to Lambert Airport and were lined up to make the streak back to Fort Leonard Wood. Army Captain Nicholas Cosmas said the soldiers had 15 days off and now it’s time to get back to work. The soldiers are in different phases of Initial Entry Training.
Four-year old Pug, Yoshi takes advantage of the pet rest area outside of T1 to stretch her legs for a little playtime.
Michael Bazan of San Diego and his four-year old Pug, Yoshi enjoyed the pet area outside of Terminal 1 at exit 6 as they waited for a friend to pick them up. Bazan and Yoshi will ring in the New Year in St. Louis with friends. Lambert Airport is proud to serve passengers who are traveling with their pets. We offer two outdoor rest areas for pets with 400 square feet of gated space. The spaces come complete with park benches, trash cans, plastic mitts for clean-up and a fire hydrant. Yoshi took full advantage of the wide-open space. Happy New Year Yoshi!
Four-year old Lily Knichel volunteered to hand out candy to thousands of soldiers heading home from Lambert Airport for the holidays.
Fort Leonard Wood’s Green Day Exodus of soldiers is an exciting day at Lambert Airport during the holiday season. Volunteers include the young, seasoned & retired military men and women. This year four-year old Lily Knichel joined her grandfather; a retired U.S. Marine to hand out goodie bags. Lily turned on the charm as she handed out the goodie bags and even took some time to take pictures too. Lily was always ready to pose for a picture when requested. The soldiers said they were honored to have someone so young donating their time to make their holiday exodus a memorable one. More than 4,000 soldiers converge on Lambert Airport as they head home for Holiday Block Leave.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.