The Airport Experience renovation program at Lambert-St. Louis International Airport crossed another milestone this week with the opening of new US Airways and Cape Air ticket counters. They are located across from the new American Airlines ticket area between Terminal 1 entrances 3 & 4. Both airlines moved their ticketing operation from other areas of the upper level Ticketing Lobby.
The new ticket counters feature more customer friendly self-check in kiosks and new baggage conveyer systems that will be activated at a later date. The renovations also includes new terrazzo flooring. Lambert is renovating all ticket counter areas in phases as part of the $70 million Airport Experience Program. Other renovations, including new ceilings, new lighting, new signage and improved restrooms, are ongoing throughout Terminal 1.
Lambert was welcomed with blue skies and the Blue Angels today. The U.S. Navy and Marines aviation demonstration team landed with five Boeing F/A-18s and famous "Fat Albert," a Lockheed Martin C-130 Hercules. The team landed around 9 a.m. for half-day visit at Boeing on the north side of Lambert's airfield.
The Blue Angels are scheduled to participate in the Chicago Air and Water Show this upcoming weekend.
Check out more pics from the Blue Angels visit at Lambert.
American Airlines’ Jim McDermott marshalls a MD-80 aircraft into the gate.
They are the men and women who work around and under the wing to turn an arriving flight into a departing flight. They are ramp agents and Lambert has some of the most dedicated around. We caught up with Jim McDermott who has been marshalling planes into the gates for 44 years. He started with Ozark, transitioned to TWA and now proudly wears AA on his safety vest. Ramp agents load and unload luggage and do all the temporary power hookups to the aircraft while it’s at the gate. And when the Captain wants to leave, ramp agents make it happen with a big push from a tug to clear the jetway.
Wounded soldier Pvt. Charles "Chaz" Ligon arrived at Lambert shaking hands of Patriot Guard supporters this week.
U.S. Army Pvt. Charles "Chaz" Ligon flew home this week for the first time since he was severely wounded in Afghanistan more than seven months ago. The 21-year-old Purple Heart recipient lost his left leg after his vehicle struck an explosive device. Since then, he has been recovering at the Brooke Army Medical Center in San Antonio. His family from West Frankfort, Ill was on hand to see him walk out of the C Concourse where he was greeted by a long line of Patriot Guard members who continue to show their support for our soldiers in combat.
Erica Turner (left) and Artinces Hawkins with Huntleigh provided excellent customer service to a young passenger who was beaten up by her boyfriend and dropped off at Lambert Airport with her baby. Artinces saw the young lady and noticed she had been in the airport most of the day. She later found out the young lady couldn't afford a ticket for her child and check her luggage. Artinces paid $220 so the young lady could take her luggage with her. Erica Turner paid for the young lady and her baby to stay in a hotel room because she couldn't a flight out until the next day. Erica and Artinces went beyond the scope of their everyday duties to provide excellent customer service to a passenger. The young lady was very appreciative.
Kerrie Keane of Southwest Airlines was commended for making the day of a passenger who flew to St. Louis to photograph the Venus transit. The passenger was afraid his luggage wouldn't arrive in time. His luggage contained the equipment he needed to photograph the rare Venus transit. But when he talked to Kerrie she assured him his luggage would arrive in time and she would contact him. She did and the passenger was able to capture the Venus transit. He praised Kerrie for her professionalism and kindess.
A sneak peek at the new skylight view from the lower level in Terminal 1.
Sneak peek alert! Here’s a look to the the very near future. It’s the full skylight view as seen from the lower level of Terminal 1. An escalator and sign structure used to fill this void. As part of the on-going Airport Experience renovations, crews are midway through the build-out of a permanent atrium between the ticketing level and the lower level. This will give folks a sky view of sorts from the lower level as natural light spills through the open space. The rectangular floor opening will be the perfect frame for Lambert’s LED light show, too. The skylights in the terminal domes are awash in color nightly.
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Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.