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Category: Lambert News

Lambert News

Lambert Awards Ambassador of the Year, Celebrates Customer Service

Lambert-St. Louis International Airport awarded its Ambassador of the Year at the Catch Us Giving customer service annual awards reception Tuesday.  The celebration honored hundreds of employees who were “caught” by the public in 2015 for giving great customer service.

The highlight of the event was when a crowded room rose to their feet as Airport Director Rhonda Hamm-Niebruegge announced Henry Ford from ABM/Super Park as the Ambassador of the Year.   ABM Industries manages Airport parking and shuttle services. Ford is honored for going out of his way to personally return an envelope containing several thousand dollars cash to Larry Hart, a traveler who unknowingly left it on Ford’s shuttle bus. Mr. Hart, President of LJ Hart & Company, made a surprise appearance to help present the special award. 

“I didn’t even know it was missing yet,” Hart said. “I was getting a very good shoe shine for my trip to France, and Henry comes in just running and hands me the envelope.  The look on his face, so relieved to find me, tells you what a good person he is.”

The Catch Us Giving program has a key foundation of public involvement to “catch” Airport employees giving great customer service. Nearly 1,200 nominations were submitted in 2015, a growth of 178 percent over 2014. Employees from 40 different companies and employee groups were represented, up 30 percent from 2014.  The Catch Us Giving Committee reviews all of the nominations each month and chooses two monthly winners.  At the end of the year, they select the person who delivered the most outstanding act of customer service as the program ambassador.

“This type of airport-wide acknowledgement of employees going above and beyond for our passengers is one we look forward to every year,” said Hamm-Niebruegge. “Catch Us Giving is a great way for us to celebrate these exceptional people, while also providing us an opportunity to hear what means most to our guests.”

The reception also included special recognition for the monthly winners, a live band, photo booth, candy bar, lunch buffet, and prize giveaways.  The event was sponsored by the Regional Business Council, Funjet Vacations, Air Choice One, and US Bank.

Global Entry Enrollment Opens at Lambert-St. Louis International Airport

Expedited security clearance through U.S. airports for St. Louis travelers just got easier with the announcement by U.S. Customs and Border Protection (CBP) that a new Global Entry Enrollment Center has opened at Lambert-St. Louis International Airport.  This Enrollment Center is for processing applicants for CBP’s trusted traveler programs, such as Global Entry, NEXUS and SENTRI. The trusted traveler programs allow expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. It is the first Global Entry Enrollment Center in Missouri.

 “We are pleased to open a Global Entry Enrollment Center in St. Louis for those hoping to join the ranks of trusted traveler,” said Area Port Director Joseph Lanzante. “The new enrollment center provides a convenient, local center for people to complete their application process.”

The St. Louis enrollment center is now open Monday, Wednesday, and Friday from 8 a.m. to 11 a.m. in Terminal 2, via the International Arrivals entrance (Door 16).  Interested travelers must first apply online through the CBP’s Global Online Enrollment System.  Once the application is filed, the program will offer available appointment times for applicants to visit Lambert’s enrollment center for an in-person interview. Applicants should park in the Terminal 2 Garage. They can also park in the Terminal 1 Garage and take a free shuttle to Terminal 2.

“A Global Entry enrollment center in St. Louis is one of the biggest demands we’ve had from our business and global travelers over the last couple of years,” said Lambert Director Rhonda Hamm-Niebruegge. “Now, St. Louis applicants no longer have to travel to other cities to finish the enrollment process.”

Upon arrival in the United States from abroad, Global Entry members are able to bypass the traditional CBP inspection lines and use an automated kiosk. Travelers scan their passport and fingerprints, answer customs declaration questions using the kiosk’s touch screen and proceed with a receipt to the exit—the whole process takes only about one minute.

Global Entry has expanded to 52 locations, including 11 international preclearance locations. These locations serve 99 percent of incoming travelers to the United States. U.S. citizens enrolled in Global Entry automatically become eligible for benefits of TSA Pre✓™ for domestic travel. Travelers interested in enrolling in one of CBP’s trusted traveler programs can learn more about the programs at CBP.gov.

Lambert-St. Louis International Airport Records its Busiest Year since 2009

Lambert-St. Louis International Airport wrapped up 2015 with its best year in passenger traffic since 2009.  Lambert (STL) served 12,752,331 total passengers in 2015, a 2.9 percent increase vs 2014 (12,395,860 passengers). Enplanements (boarding passengers) for the year were up 2.7% with 6,376,297 passengers vs 6,206,499 in 2014. Arriving passenger traffic was up 3 percent with 6,376,034 passengers vs 6,189,361 in 2014.

“We saw passenger growth in 10 months over the year, and ended with a strong holiday season that saw passenger activity increase more than six percent in the final quarter,” said Lambert Director Rhonda Hamm-Niebruegge. “Lambert’s airlines reported strong ticket sales throughout the year and we added four new non-stop destinations this year that certainly helped fuel this growth.”

Lambert’s new non-stop destinations in 2015 included Southwest Airlines’ service to Austin, TX (AUS) and Orange County, CA (SNA), Alaska’s service to Portland, OR (PDX) and Air Choice One’s new service to Jackson, TN (MKL).    

Momentum from 2015 is carrying over to 2016. The addition of several more new non-stop destinations from St. Louis will push Lambert to more than 70 non-stop destinations by the peak summer travel season. Earlier this month Southwest began twice-daily service to Little Rock, AR (LIT). In March, Southwest will begin flying a daily non-stop to Pittsburgh, PA (PIT) and will then add twice daily service to Wichita, KS (ICT) and Des Moines, IA (DSM) in April. Frontier Airlines will begin 3x per week service to Atlanta, GA (ATL) in April.  In June, Southwest will begin new service to Oakland, CA (OAK) - a new St. Louis destination- while also adding Cleveland, OH (CLE) and Portland, OR (PDX) to its network.

Southwest finished 2015 with a leading enplanement market share of 51.7 percent. American Airlines is 2nd in market share with 20 percent. Delta Air Lines is 3rd in market share with nearly 14 percent of enplanements at Lambert for the year.

Passenger aircraft departures in 2015 increased one percent with 81,612 vs 80,713 in 2014. Cargo aircraft departures increased 10 percent with 1,572 vs 1427 in 2014.

Real ID Update: DHS Sets Enforcement to Begin January 2018

Department of Homeland Security (DHS) Secretary Jeh C. Johnson announced Friday afternoon that enforcement of the Real ID Act at U.S. Airports will now be effective January 22, 2018. That gives non-compliant states, like Missouri and Illinois, another two years to meet stricter standards for identification, such as driver’s licenses.

Until then, air travelers can continue to use all official state IDs for boarding domestic commercial flights. Beyond the new deadline, those passengers carrying IDs that do not meet the requirements of the REAL ID Act must present an alternative form of identification acceptable to the Transportation Security Administration (TSA).

DHS also outlined a timetable for educating the traveling public beginning in 2016 with web-based advisories, handouts and airport signage.

Airports Council International-North America (ACI-NA) today applauded the announcement by the U.S. Department of Homeland Security (DHS) of its plan to provide a reasonable time prior to initiating the enforcement of REAL ID requirements for passengers traveling on commercial aircraft.

“ACI-NA and its member U.S. airports applaud the decision by DHS to provide a reasonable timeframe prior to requiring passengers to present identification from a REAL ID compliant state in order to travel on commercial aircraft,” said ACI-NA President and CEO Kevin M. Burke. “Through its decision to provide a two-year implementation timeframe, DHS clearly recognized the importance of minimizing the potential impact on the traveling public.  ACI-NA and its member airports look forward to ongoing coordination with DHS and the Transportation Security Administration to advance initiatives to educate travelers and help to ensure a reasonable implementation of REAL ID requirements.”

 

Read official DHS Announcement and REAL Id Timeline.

DHS: No Immediate Changes in ID Enforcement at Lambert, Other Airports

The Department of Homeland Security (DHS) has issued new information that clarifies uncertainty about new state ID requirements for passengers traveling through Lambert-St. Louis International Airport and other U.S. Airports. A January deadline was set for all states to comply with new federal ID regulations under the Real ID Act. However, in a new website post by DHS (click here) , travelers are being told “residents from ANY state are still able to use a driver’s license, or any of the various other forms of identification accepted by the Transportation Security Administration (Passport or Passport Card, Global Entry cards, U.S. military IDs, airline or airport-issued IDs, federally recognized, and tribal-issued photo IDs).”

DHS further states in its web post that it is in the process of planning how to enforce Real ID regulations at airports. However, there will not be any changes made without a minimum of a 120-day notice to the traveling public. Missouri, Illinois and a few other states are still working though compliance issues related to the Real ID Act.

Frontier Airlines Adds New Service to Atlanta from St. Louis

Frontier Airlines announced it's expanding at Lambert-St. Louis International Airport with new service to Atlanta beginning April 14, 2016. The non-stop flight between Lambert (STL) and Hartsfield Jackson Atlanta International Airport (ATL) will be three days a week (Tuesday, Thursday and Sunday). Introductory fares to Atlanta are as low as $39 (one-way) for flights through August 15 and are available now at www.flyfrontier.com.

Atlanta will be the seventh destination served by Frontier from Lambert. Frontier currently flies daily to Cancun, Denver, Fort Myers, Las Vegas, Orlando, and Tampa Bay. St. Louis was one of multiple cities that will see expanded service from Frontier this spring and summer.

“Travelers between big cities have enjoyed low fares while many markets have remained overpriced and underserved,” said Frontier Airlines President Barry Biffle. “Frontier’s low fares in these new markets will benefit millions of new fliers who are forced to drive because they haven’t found affordable air travel options – or they simply stay at home. We see hundreds of additional opportunities like these throughout the country, fueling our growth for years to come.”

Lambert Hosts First Wedding in New Events Venue, Concourse B

Just months after Lambert-St. Louis International Airport opened the door to host private events in its re-purposed Concourse B,Nicci Roach and Patrick Walker decided to take the plunge to pull off the first ever wedding at the Airport.  

After several more months of planning, Nicci and Patrick walked down the aisle on December 19.  He was in a white tux, she was in a gorgeous sequined wedding gown. The two strolled slowly with their wedding party down the white-tiled concourse floor to join their pastor and more than 300 invited guests. Soon after, they exchanged their vows of marriage.

The ceremony then transitioned to the reception just steps beyond the corridor to the open space of Concourse B and banks of windows that open up to views of Lambert’s airfield and other concourses. The couple’s party planner, Marc Williams with Seasons Floral Design, worked with Lambert and HMSHost, the airport’s master food and beverage concessionaire and in-house caterer, to create their perfect event.  Elegantly dressed tables, a dance floor, a stage for the band and a custom buffet were all set up for this travel-themed wedding. Through the night, guests celebrated the couple’s new life while catching views of planes taxiing to the gate or getting ready to take to the skies. The couple’s story and the milestone event at Lambert were captured beautifully by the St. Louis Post-Dispatch

Lambert-St. Louis International Airport expanded its offerings of special event, business, and private gathering spaces in December of 2014 with the addition of Concourse B, which has sweeping views of the airfield, expert catering services, and peak amenities.  Concourse B offers 26,000 square feet of customizable space in a pre-secure area for easy access.  Floor-to-ceiling windows allow a wash of natural sunlight during the day, and at night offer a view of the airfield’s glistening lights.  Some of the many Concourse B rental features include A/V setup, stage setup, and separate breakout spaces.  Events include 5 hours of parking.  The Concourse B is less than 5 minutes walking distance from the Terminal 1 parking garage, and available for weddings, business gatherings, reunions, galas, banquets, conferences, and other special events.  Rental rates are $1,800 for 5 hours on weekends, and $1,500 for 5 hours on weekdays.

For more information on Concourse B or Lambert's other rental spaces, click here, or contact Barbara Carter, Lambert Events Coordinator, at (314) 426-8007 or email airportevents@flystl.com.

First Vino Volo Wine Bar in Missouri Now Open at Lambert

Vino Volo has arrived in St. Louis, with its newest location at Lambert-St. Louis International Airport (STL), which opened on Saturday, December 19. Travelers in search of a great glass of wine and a tasty bite before their flight can now visit Vino Volo in Terminal 2 near Gate E18.  

“We are excited to welcome Vino Volo to Lambert-St. Louis International Airport and are proud to host the company’s first location in Missouri,” Lambert Director Rhonda Hamm-Niebruegge said. “Passengers will love Vino Volo’s extensive selections from around the world, along with their delicious food pairings and knowledgeable staff. Vino Volo is a great addition to the wide variety of food and beverage options that travelers will find at STL.”  

"Our goal is to offer St. Louis passengers a relaxing, comfortable environment where they can experience wine country and enjoy exceptional wines while waiting for their flight" said Doug Tomlinson, Founder and CEO of Vino Volo. "Discovering unique, often hard-to-find wines is our passion, and we look forward to introducing our guests to great global and local wine regions."  

Vino Volo (derived from “wine flight” in Italian) is a trusted wine authority that combines a cozy wine lounge, restaurant, tasting bar and boutique wine shop under one roof. Founded in 2005, Vino Volo revolutionizes how people experience wine by making the tasting experience approachable and educational. Guests have the opportunity to taste hand-selected wines from around the world by the glass, in tasting flights, or by the bottle to either take home or have shipped. The food menu offers small plates to pair with wines, such as smoked salmon rolls and a brie and prosciutto sandwich. 

Vino Volo owns and operates 38 locations at 27 airports across North America and a city store in Bethesda, MD. Vino Volo has won 32 Airport Revenue News awards, including the "Food Operator with the Highest Regard for Customer Service" nine years in a row.

Collection of Intentional and Accidental Art Now Greets Lambert Passengers

A renowned St. Louis artist and collector has curated the latest exhibition at Lambert-St. Louis International Airport that puts a spin on the definition of art. John Foster’s Accidental Mysteries, on display in the Terminal 1 Lambert Gallery, is a showcase of natural and handmade objects that may or may not have been intended to be art. But through Foster’s artist/designer/collector lens, you get a whole new artistic and curious exhibition that rises above the ordinary.  

“The pieces in this show range from objects created from the result of an individual’s artistic efforts, and includes found objects that have been transformed by time, or the elements,” said Foster. “The intent is to look at the very meaning of art, and challenge preconceived ideas. Think of this exhibition as a ‘cabinet of curiosities.’”  

What will the audience see? A painted suitcase. A pair of transformed baby shoes. A set of found, decayed alarm clocks. Art carved birds. A melted phone, and wood carvings that go beyond the ordinary. 

John Foster, a 1976 graduate of Washington University with his MFA degree, has been a longtime collector of self-taught art, vernacular photography and extraordinary found objects. His collection of anonymous, found snapshots has toured the country for nearly 10 years and has been featured in Harper’s Magazine, Newsweek Online and many others. John is currently a featured writer for the international online magazine, Design Observer. In 2005, Art & Antiques magazine named John one of the “Top 100 Collectors” in the United States. John currently serves on the Board of Trustees for SPACES (http://www.spacesarchives.org), an organization dedicated to saving and preserving arts and cultural environments; and is on the St. Louis Advisory Board of  “Alarm Will Sound,” a 20-member chamber orchestra that focuses on recordings and performances of contemporary music. John was a co-founder of ENVISION Folk Art of Missouri and for 10 years edited their publication. He is also a writer and has been a guest speaker at the American Folk Art Museum in NYC, The Peabody-Essex Museum, art conferences and universities throughout the country.  

Accidental Mysteries runs through April 17, 2016. The Lambert Gallery, a major component of the Lambert Art & Culture Program, features local and regional arts organizations and is supported by the St. Louis Regional Arts Council. Previous exhibitors include the The Sheldon Galleries, Missouri Fiber Artists, Photography Hall of Fame & Museum, Missouri State Museum, Foundry Art Centre, Craft Alliance and the Griot Museum of Black History.

Lambert Lands New Destination, More Flights for Summer 2016

Southwest Airlines announces service to Oakland, CA, Cleveland, OH and Portland, OR.

Lambert-St. Louis International Airport (STL) will soon have a second option for travelers to reach the San Francisco Bay area with Southwest Airlines’ announcement of new daily nonstop service to Oakland, CA (OAK) beginning June 5, 2016. Oakland is a new destination for the St. Louis region. Southwest is also adding nonstop service to Cleveland, OH (CLE) and Portland, OR (PDX) that same day.

“The announcement by Southwest Airlines is great news for our region, and will open up new destinations during the peak travel season this upcoming summer,” said Airport Director Rhonda Hamm-Niebruegge. “We’ve focused the last year on getting more frequency and destinations to the West Coast, and the announcement is a payoff to our efforts.”

In the last year, Lambert has gained seven new destinations for the region; four of which are on Southwest Airlines.  In November Southwest inaugurated its daily nonstop route to Orange County, CA (SNA).  Service between STL and Little Rock, AR (LIT) begins January 6, 2016 with two nonstop flights daily.  Daily nonstop service to Pittsburg, PA (PIT) begins in March, and two daily nonstop flights each to Des Moines, IA (DSM) and Wichita, KS (ICT) debut in April.

When the June 5th flights begin, Southwest Airlines will serve 43 destinations out of Lambert, and total 103 daily departures.  Tickets are on sale now at www.Southwest.com.  Southwest Airlines is the largest carrier at STL, and operates exclusively out of Terminal 2.

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