Photo Of The Week
The Jim Stevens Duo belted out some jazz hits for Mardi Gras Day at Lambert.
Lambert’s new stage in Terminal 1 finally got some entertainment attention with Mardi Gras Day. The first musicians to hit the stage Friday were part of the Jim Stevens Duo who played well known hits for passengers, visitors and employees. Music fans could also watch the performance from the Ticketing Lobby through the new atrium between the lower and upper levels. Mardi Gras Day featured four jazz bands for the day, both in Terminal 1 and Terminal 2. The Airport also welcomed dozens of volunteers from the Convention and Visitors Commission. They handed out Mardi Gras Beads to arriving passengers and others throughout the day.
A Hudson employee helps stock one of the new stores in the E Concourse at Lambert-St. Louis International Airport.
Stores closed. Stores Opened. And in the hours between, there was a stocking frenzy. Friday marked the first day for Lambert’s newest lineup of retail stores. The previous operator of the Airport’s stores closed on Thursday to make way for Lambert’s new operator, a joint venture by premium retailer Hudson Group. Hudson and dozens of its employees and managers worked overnight to bring in their own merchandise so they would be ready for the first sales as soon as the concourses opened. Hudson’s new lineup of stores includes its flagship news and gift store, Hudson. In addition, Lambert will also welcome Eddie Bauer, CNN Newsstand, Spectacles, Bliss, Ebony News and more.
Actors and actresses hired for a regional McDonald’s commercial surprised passengers with coffee and breakfast.
Lights! Camera! Action! Lambert-St. Louis International Airport hits the big time! Young actors and actresses hired to participate in a McDonald’s commercial shoot surprised passengers in the American Airlines baggage claim with coffee and breakfast. The surprise #Good Morning STL commerical shoot came complete with confetti, music and a McDonald’s team yelling "Good Morning! You’re a winner!" to unassuming passengers. For the most part, the passengers deemed winners and those observing seemed to be ‘loving it.’ All of the passengers in the vicinity were winners as McDonald’s representatives walked around the Terminal 1 baggage claim area offering coffee, a breakfast sandwich and free coupons. The commercial is slated to advertise on stations throughout the region.
St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis outlines customer service excellence.
Customer service is taking center stage at Lambert Airport in 2013. St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis shared tips on providing great customer service to passengers and visitors. The Brand Experience expert was the guest speaker for the monthly Catch Us Giving great customer service seminar. Gustavis says passengers and visitors will recognize a ‘fake’ smile, so she suggests sharing a genuine smile and having a positive attitude. Lambert Authority, partners, airlines and tenants were among those who showed up to add some new customer service tips to their repertoire.
Business partners Phil Parks and James Biggs, both of Rocky Mountain, NC enjoy the rocking chairs in the gate areas.
Phil Parks and James Biggs both of Rocky Mountain, North Carolina visit the St. Louis area a couple of times a year on business. Parks and Biggs enjoy the moment reading and talking on the phone in the rocking chairs as they await their flight back to North Carolina. When asked how they were enjoying the rocking chairs, Biggs enthasiastically responded, "Oh yes, I enjoy them. It reminds me of being back at home on my front porch." The rocking chairs are a big hit with passengers. They can be found placed sporadically in the gate areas in Terminal 1 and Terminal 2.
Soldiers from Fort Leonard Wood’s Basic Training line-up to head back to the base following a two-week holiday block leave.
Fort Leonard Wood’s Green Day Exodus of soldiers is a big day at Lambert Airport during the holiday season. The return of soldiers is another big day. Each year soldiers have two weeks to take a break and enjoy the holiday season with family and friends. Four thousand Army Basic Training AIT students returned to Lambert Airport and were lined up to make the streak back to Fort Leonard Wood. Army Captain Nicholas Cosmas said the soldiers had 15 days off and now it’s time to get back to work. The soldiers are in different phases of Initial Entry Training.
Four-year old Pug, Yoshi takes advantage of the pet rest area outside of T1 to stretch her legs for a little playtime.
Michael Bazan of San Diego and his four-year old Pug, Yoshi enjoyed the pet area outside of Terminal 1 at exit 6 as they waited for a friend to pick them up. Bazan and Yoshi will ring in the New Year in St. Louis with friends. Lambert Airport is proud to serve passengers who are traveling with their pets. We offer two outdoor rest areas for pets with 400 square feet of gated space. The spaces come complete with park benches, trash cans, plastic mitts for clean-up and a fire hydrant. Yoshi took full advantage of the wide-open space. Happy New Year Yoshi!
Four-year old Lily Knichel volunteered to hand out candy to thousands of soldiers heading home from Lambert Airport for the holidays.
Fort Leonard Wood’s Green Day Exodus of soldiers is an exciting day at Lambert Airport during the holiday season. Volunteers include the young, seasoned & retired military men and women. This year four-year old Lily Knichel joined her grandfather; a retired U.S. Marine to hand out goodie bags. Lily turned on the charm as she handed out the goodie bags and even took some time to take pictures too. Lily was always ready to pose for a picture when requested. The soldiers said they were honored to have someone so young donating their time to make their holiday exodus a memorable one. More than 4,000 soldiers converge on Lambert Airport as they head home for Holiday Block Leave.
Santa takes a seat to welcome arriving passengers in a new holiday scene in the Terminal 1 Bag Claim.
Ho Ho Ho and a big holiday hello. Lambert-St. Louis International Airport is dressed up for the Christmas season to help spread the season’s good cheer. Passengers are being greeted with holiday colors at ticket counters and gate areas. Arriving passengers get a festive hello and welcome to St. Louis, too, especially in Terminal 1. The Bag Claim features two major holiday displays near Carousel 1. The first features Santa and his dog next to a Christmas tree swamped with presents and a toy train. An equally impressive display is Lambert’s wild winter scene which features snow frosted trees, deer nibbling at a rocky brook and of course, a snowman. The window displays were created by Lambert’s Field Maintenance and Sign Shop teams. For more photos, click here.
Melynda Lamb leads the Pattonville H.S. Choir for a holiday performance at Lambert this week.
St. Louis has an amazing community of voices. Some of those voices will be in the spotlight for the annual holiday caroling at the Airport. With tremendous support through the St. Louis Christmas Carols Association, two dozen organizations are scheduled to perform in Terminal 1 and Terminal 2 through December. Schools, churches and community choirs get a chance to lift the spirits of travelers and Airport visitors with traditional, and maybe not so traditional holiday songs.
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Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.