Photo Of The Week
A passenger makes a purchase at a temporary kiosk for Hudson in Terminal 2.
The shopping experience at Lambert is losing a little pizzaz before it springs back with a Wow. Temporary shelving and cash register kiosks have been installed in front of former news & gift stores in both Concourse A and Terminal 2’s E Concourse. It’s all part of the master plan to launch new stores and store designs by the Hudson Group. The temporary sales set-ups allow Hudson to meet the needs of our travelers during the construction. In addition to the flagship Hudson stores for news and gifts, the retailer will soon be opening a variety of new concepts at Lambert through mid-summer: Spectacles, Bliss, Eddie Bauer, CNN Newstand, Discover St. Louis, St. Louis Sports, Natalie's Candies and Ebony.
Captain Joshua Payne gets a suprise welcome at Lambert after returning home Friday from a tour of duty.
Family and flags - lots of both- were on hand to throw a surprise party at the Airport for a US Air Force pilot returning home after a tour of duty in the Middle East. Captain Joshua Payne was greeted first by his wife and two sons. He turned the corner and he was then met by his extended family and some of his squadron mates from the 458th Airlift Squadron, based at Scott Air Force Base. The eye-catching part of this reunion was the huge banner his family displayed featuring the Air Force pilot and his sons.
"Safety Man" made his first appearance on a Lambert roadway this week to alert drivers to avoid a construction project.
Spring is springing up and so is "Safety Man." The orange pylon figure, equipped with safety vest, goggles, vest and a hardhat is a creation of the Airport’s Field Maintance crew. His mission is to bring awareness to potentially dangerous areas. This week "Safety Man" was guarding a section on Lambert International Boulevard where crews were repairing a bridge expansion joint. With the warming of temperatures, Lambert crews are trying to get a jump on potholes and other road repairs. Lambert maintains 25 lane miles of roadways on the public side of the Airport’s terminals and dozens more within perimeter of the airfield.
A crew began demolition of a Terminal 1 covered walkway between Arrivals Drive and Bag Claim this week.
The curve top structures that cover the entrances between Terminal 1 Arrivals Drive and Bag Claim are being demolished to make way for new sleek, all-glass enclosed walkways. The structures were partially damaged in the 2011 tornado, which created an opportunity to redesign the lower level entrances to better enhance Lambert’s historic terminal architecture. The project is being funded with support from the Eastman Chemical Company, as well as insurance proceeds. New glass panels will allow natural lighting to brighten the pathways. New high tech layers within the glass bring safety, safety, security and UV protection. Construction on the entrances will run through the summer. Click here to see the rendering.
A traditional African Kufi is just one of the many hats and head-coverings highlighted in Lambert’s new exhibit by the Griot Museum of Black History.
There’s wild and colorful hats, subdued hats, ancient hats and old-fashioned hip hats. And they’re all part of African-American history now on display in Lambert’s Terminal 1 Meeting Place Gallery. The Griot Museum of Black History is showcasing "Crowning Glory," an exhibit with nearly 50 hats and headcoverings from traditional Africa to more contemporary styles seen on Sunday in area churches. The brightest and boldest hats are in the "Evolution of Church Hat" cases, with many hats coming from area citizens. The Griot documents the stories behind the hats, including the history and impact of the Millinery Industry on St. Louis that includes a profile of the Levine Hat Company. The exhibit is open to the public and runs through May.
The Jim Stevens Duo belted out some jazz hits for Mardi Gras Day at Lambert.
Lambert’s new stage in Terminal 1 finally got some entertainment attention with Mardi Gras Day. The first musicians to hit the stage Friday were part of the Jim Stevens Duo who played well known hits for passengers, visitors and employees. Music fans could also watch the performance from the Ticketing Lobby through the new atrium between the lower and upper levels. Mardi Gras Day featured four jazz bands for the day, both in Terminal 1 and Terminal 2. The Airport also welcomed dozens of volunteers from the Convention and Visitors Commission. They handed out Mardi Gras Beads to arriving passengers and others throughout the day.
A Hudson employee helps stock one of the new stores in the E Concourse at Lambert-St. Louis International Airport.
Stores closed. Stores Opened. And in the hours between, there was a stocking frenzy. Friday marked the first day for Lambert’s newest lineup of retail stores. The previous operator of the Airport’s stores closed on Thursday to make way for Lambert’s new operator, a joint venture by premium retailer Hudson Group. Hudson and dozens of its employees and managers worked overnight to bring in their own merchandise so they would be ready for the first sales as soon as the concourses opened. Hudson’s new lineup of stores includes its flagship news and gift store, Hudson. In addition, Lambert will also welcome Eddie Bauer, CNN Newsstand, Spectacles, Bliss, Ebony News and more.
Actors and actresses hired for a regional McDonald’s commercial surprised passengers with coffee and breakfast.
Lights! Camera! Action! Lambert-St. Louis International Airport hits the big time! Young actors and actresses hired to participate in a McDonald’s commercial shoot surprised passengers in the American Airlines baggage claim with coffee and breakfast. The surprise #Good Morning STL commerical shoot came complete with confetti, music and a McDonald’s team yelling "Good Morning! You’re a winner!" to unassuming passengers. For the most part, the passengers deemed winners and those observing seemed to be ‘loving it.’ All of the passengers in the vicinity were winners as McDonald’s representatives walked around the Terminal 1 baggage claim area offering coffee, a breakfast sandwich and free coupons. The commercial is slated to advertise on stations throughout the region.
St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis outlines customer service excellence.
Customer service is taking center stage at Lambert Airport in 2013. St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis shared tips on providing great customer service to passengers and visitors. The Brand Experience expert was the guest speaker for the monthly Catch Us Giving great customer service seminar. Gustavis says passengers and visitors will recognize a ‘fake’ smile, so she suggests sharing a genuine smile and having a positive attitude. Lambert Authority, partners, airlines and tenants were among those who showed up to add some new customer service tips to their repertoire.
Business partners Phil Parks and James Biggs, both of Rocky Mountain, NC enjoy the rocking chairs in the gate areas.
Phil Parks and James Biggs both of Rocky Mountain, North Carolina visit the St. Louis area a couple of times a year on business. Parks and Biggs enjoy the moment reading and talking on the phone in the rocking chairs as they await their flight back to North Carolina. When asked how they were enjoying the rocking chairs, Biggs enthasiastically responded, "Oh yes, I enjoy them. It reminds me of being back at home on my front porch." The rocking chairs are a big hit with passengers. They can be found placed sporadically in the gate areas in Terminal 1 and Terminal 2.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.